Refund Policy

1. Scope of this policy

This Refund Policy applies to any paid workspace ergonomics review or related informational service you arrange directly with Fituegreenel. Our website itself provides general, educational content at no cost; this policy is relevant only where a fee has been agreed for a specific service.

2. Your consumer rights

Nothing in this policy limits or removes any rights you have under the Australian Consumer Law or other applicable consumer protection legislation. Where those laws provide remedies that cannot be excluded, this policy operates in addition to, and not instead of, those rights.

3. Refund eligibility

We want you to feel comfortable with the service you arrange. You may be eligible for a refund where:

• You cancel within the notice period described below, before the service has been delivered.
• A service was not provided as described or as reasonably expected.
• We are unable to deliver a scheduled service and cannot offer a suitable alternative time.

4. Cancellations by you

If you need to cancel a scheduled service, please let us know as early as possible. As a general guide:

• Cancellations made at least forty-eight (48) hours before the scheduled time are eligible for a full refund of any amount paid.
• Cancellations made within forty-eight (48) hours may be eligible for a partial refund, reflecting any preparation already undertaken.
• If a service has already been delivered, it is generally not eligible for a refund, except where required by law.

5. Rescheduling

If your plans change, we are usually happy to move your appointment to a more convenient time at no extra charge, provided you give reasonable notice. Rescheduling is often the simplest option for everyone and avoids the need for a refund.

6. Cancellations by us

On the rare occasion that we need to cancel a confirmed service, we will contact you promptly to arrange a new time. If a suitable alternative cannot be found, you will receive a full refund of any amount paid for that service.

7. Non-refundable items

Some items are generally not refundable, including services that have already been delivered and any clearly marked non-refundable materials. We will always make non-refundable terms clear to you before you confirm a booking.

8. How to request a refund

To request a refund, please contact us with the following details:

• Your name and the email address used for the booking.
• The date and type of service arranged.
• A short explanation of your request.

We will acknowledge your request and let you know what to expect next.

9. Processing timeframe

Once a refund is approved, we aim to process it within ten (10) business days. The time it takes for funds to appear in your account may vary depending on your payment provider.

10. Refund method

Refunds are generally issued using the same payment method you used for the original transaction, unless we agree otherwise with you. We do not charge a fee for processing an eligible refund.

11. Concerns and disputes

If you are not satisfied with how a refund request has been handled, please contact us so we can discuss it with you directly. We take feedback seriously and will work in good faith to reach a fair resolution. You also retain the right to seek assistance from the relevant consumer protection body.

12. Contact

For any questions about this policy or to make a request, please reach out:

• Post: Fituegreenel, 20 Convention Centre Pl, South Wharf VIC 3006, Australia
• Phone: +61 3 9099 1111
• Email: team@fituegreenel.world

This policy is provided for general informational purposes and does not constitute legal advice.